Lotus Notes image problem?

I am using Lotus Notes 6.5 and when I received an external email with Images or at least HTML format, the images can't be seen on the screen but just a red X mark. I already set the Internet Browser of LONO to IE and Notes with IE but it is still not working.

Lotus Notes image problem?
Solution


The main issue concerning red X images in the Notes client is that of reachability.


Notes makes requests from the client to the Internet to the images that reside on a specific server. For example, a Yahoo newsletter may make references, such as %26lt;img src="http: // images.yahoo.com / yahoo.jpg"%26gt;.





Regardless of the browser setting in the Location Document, the "perweb" is the process that retrieves the images.





NOTE: Having an invalid proxy server can also cause this issue:





TROUBLESHOOTING


What to check:





1. For general reachability, check if Microsoft's Internet Explorer (IE) can get to the Internet. If you can view the source of the HTML message, get some of the image references and put them into IE (outside of Notes) to see if the computer can reach the image.





If this is successful, it means the computer itself can reach the images. Now, let's find out if Notes can reach the location.





2. Set the Location Document to use Notes as the default browser and put in the same URL to the image location (as a test, you can enter any website, such as "www.yahoo.com").





-- In some cases, this should be sufficient. In some Notes 5.0 clients, the perweb never gets activated, so the first request will actually get functionality restored.





-- In other cases, this may not work and there may be more red Xs. Check to see if the perweb is there, and regenerate it if you have to.





3. If Step 2 fails, go back to IE and check the LAN settings to see if there is a proxy enabled. If so, go back to Notes and enter the proxy settings in the Location Document. An incorrect proxy setting, such as a bogus location of 127.0.0.1 that has no proxy at all, will give red Xs because it doesn't know where to get the images. After the proxy is set in the Location Document, check the URL again in Notes.





You can also try to:





4. Delete perweb.nsf and the Location document(s).





5. Clear the cache and temporary Internet files on the browser.





6. Copy names.nsf from another workstation that does not exhibit the problem, increasing the TCP/IP timeout in Ports --%26gt; User Preferences on the one workstation that fails to load the images.





The following scenario worked in one particular case in which a customer previously had a proxy server:





7. In the Location Document --%26gt; Basics panel, click the beanie hat next to the Proxy field.





8. Make sure the option, "Use same proxy for all of the above," is unchecked.





These steps should cover about 90% of red X issues.





CASES WITH AUTHENTICATED PROXIES


The following case is only for cases in which authenticated proxies are involved.





Only Notes versions 6.0 and above, and version 5.0.10 and above, support authenticated proxies. The Notes 6.0 client can store authentication settings in the Location Document, whereas the 5.0 clients are prompted once per Notes session.





The main point is that Microsoft proxies that use NTLM (Windows domain authentication / Microsoft security's protocol) is not supported. The protocol is a proprietary protocol (much like NRPC) that Microsoft uses in its suite of products (IE, Outlook, Windows login).





A good indicator that NTLM is enabled is to open IE and get the prompt for authentication where there are three text fields (username, password, domain). In the client, despite best efforts and intentions and countless correct login attempts, the red Xs will still be there.





The only workaround for this is to disable NTLM authentication. You cannot put in domain\username for the user name in Notes when the pop-up appears. On a single server machine, this is in the Internet Information Server (IIS) settings in Administrative tools. Make sure that domain authentication is disabled.





In some cases, some proxy servers are set up to drop and reevaluate user logins. This can cause scenarios in which you can initially view the HTML images and then see them change into the red X or red [image] placeholders the next time you open the same e-mail.